Welcome to NORA (the “Platform”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User” or “you”) and NORA (“Company,” “we,” “our,” or “us”) governing your access to and use of our website and mobile application. By accessing or using the Platform, you agree to comply with and be bound by these Terms, as well as any additional terms, policies, and guidelines referenced herein or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, then you may not access the Platform or use any of our services.
We reserve the right to modify these Terms at any time. Any changes to the Terms will be posted on this page and will indicate the date they were last updated. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates. If you do not agree to the new terms, you must stop using the Platform.
For the purposes of these Terms, the following definitions apply:
To use the Platform, you must be at least 18 years old and have the legal capacity to enter into and form binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements. If you are under 18, you may only use the Platform with the involvement of a parent or guardian who agrees to these Terms.
We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at [+250781536363].
To access certain features of the Platform, you must register for an account. When you register, you agree to:
You are solely responsible for all activities that occur under your account. We will not be liable for any loss or damage arising from your failure to comply with these requirements. We reserve the right to suspend or terminate your account, refuse service, or cancel orders at our sole discretion, if any information provided during the registration process or thereafter proves to be inaccurate, false, or misleading, or to reclaim any username that you create through the Platform that violates our Terms.
The Platform facilitates interactions between Merchants and Users whereby Merchants can offer various gift cards under specific conditions, and Users can purchase, use, or share these gift cards. We provide a digital marketplace to facilitate these transactions but are not directly involved in the sale or issuance of the gift cards.
We reserve the right to modify, suspend, or discontinue any part of the Platform or Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or Services.
As a User of the Platform, you agree to comply with all applicable laws and regulations, as well as these Terms. Prohibited activities include, but are not limited to:
We reserve the right to terminate your use of the Platform for violating any of the prohibited uses.
Merchants using the Platform to offer gift cards must comply with all applicable laws and regulations, as well as these Terms. Specific responsibilities include, but are not limited to:
Users may purchase gift cards through the Platform. All purchases are subject to the availability of the gift cards and acceptance by the Merchant. We do not guarantee the availability of any gift card and reserve the right to impose limits on the quantity of gift cards that may be purchased per order, per account, or per person.
Payment for gift cards can be made using the payment methods specified on the Platform, which may include credit cards, debit cards, or third-party payment processors such as mobile money providers. By providing payment information, you represent and warrant that you are authorized to use the payment method and that you authorize us or our third-party payment processors to charge your payment method for the total amount of your purchase.
We use third-party payment processors to handle payment transactions. We are not responsible for any errors or issues that may arise from the use of third-party payment processors. You agree to be bound by the terms and conditions of the third-party payment processors.
All sales of gift cards are final, and we do not offer refunds or exchanges except as required by law. If you believe that there has been an error in your purchase or that you have not received the gift card you purchased, please contact us at [+250781536363] for assistance.
In the event that API services are offered in the future, authorized developers will be granted access to our API to integrate their applications with the Platform. Access to the API will be subject to approval and compliance with our API usage policies.
Developers using the API will be responsible for ensuring that their applications comply with all applicable laws and regulations, including data protection and privacy laws. Developers must also ensure that their applications do not negatively impact the performance or security of the Platform.
Developers will be issued API keys to access the API. It is the developer’s responsibility to keep their API keys secure and confidential. Any unauthorized use of an API key must be reported to us immediately. We reserve the right to revoke API access if we determine that a developer has violated these Terms or our API usage policies.
We collect personal information from Users and Merchants to provide and improve our services. Information collected may include names, contact details, business registration information, and transaction details. By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.
We use the collected data to facilitate transactions, communicate with Users and Merchants, provide customer support, and improve the Platform. We may also use the data for marketing and promotional purposes, subject to your consent where required by law.
We do not share personal information with third parties except as necessary to provide our services, comply with legal obligations, or with your consent. Third-party service providers who process personal information on our behalf are contractually obligated to protect the confidentiality and security of the data.
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Users have the right to access, correct, delete, or restrict the processing of their personal information in accordance with applicable laws. Users may also have the right to data portability and the right to object to certain processing activities. To exercise these rights, please contact us at [+250781536363].
All content on the Platform, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of NORA or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on the Platform is the exclusive property of NORA.
“NORA” and other trademarks, service marks, graphics, and logos used in connection with the Platform are trademarks or registered trademarks of NORA or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Platform may be the trademarks of other third parties. Your use of the Platform grants you no right or license to reproduce or otherwise use any NORA or third-party trademarks.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without express written permission from Nora.
The Platform and all content, products, and services available through the Platform are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. You expressly agree that use of this app is at your own risk. Nora will not be responsible for any loss or damage that could result from interception by third parties of any information made available to you, or provided to Nora by you via this APP. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
In no event shall NORA, its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, data loss, or business interruption, arising out of or in connection with your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.
Nora does not warrant or guarantee that any information available on or through this app will be free of infection by viruses, worms, trojan horses or anything else manifesting, contaminating or destructive properties. It your sole responsibility to isolate software and information, execute anti-contamination software, and otherwise take steps so that software or information, if contaminated or infected, will not damage your information or system.
You agree to indemnify, defend, and hold harmless NORA, its directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Platform; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any intellectual property or privacy right; or (iv) any claim that your use of the Platform caused damage to a third party.
The Platform may contain links to third-party websites or services that are not owned or controlled by NORA. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We may also offer third-party services or products on the Platform. Your dealings with, or participation in promotions of, any third-party service providers are solely between you and the third party, and we shall not be responsible or liable for any loss or damage incurred as a result of any such dealings or as the result of the presence of such third parties on the Platform.
You may terminate your account and discontinue your use of the Platform at any time by contacting us at [+250781536363]. Upon termination, you must cease all use of the Platform and delete any copies of materials downloaded from the Platform.
We reserve the right to terminate or suspend your account and access to the Platform, with or without notice, if we determine, at our sole discretion, that you have violated these Terms or any applicable laws, or if your conduct is harmful to our interests or the interests of other Users or third parties.
Upon termination of your account, your right to use the Platform will immediately cease. All provisions of these Terms that by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If subscription plans are offered, Users may subscribe to access certain features or services on the Platform. Subscription terms, including the subscription period, renewal, and cancellation policies, will be specified at the time of subscription.
Subscription fees will be billed in advance on a recurring basis as specified at the time of subscription. By providing a payment method, you authorize us to charge the subscription fees to your payment method on the recurring basis specified at the time of subscription.
You may cancel your subscription at any time, but please note that subscription fees are non-refundable. If you cancel your subscription, you will retain access to the subscribed services until the end of your current billing period.
The availability of the Platform and its services may be limited based on geographic location. We do not guarantee that the Platform or its services will be available in all locations.
It is your responsibility to ensure that your use of the Platform complies with all applicable local laws and regulations. You acknowledge that you are accessing the Platform at your own initiative and are responsible for compliance with local laws.
You agree to comply with all applicable laws and regulations in connection with your use of the Platform, including but not limited to data protection laws, consumer protection laws, and financial regulations.
You acknowledge that the Platform may be subject to export control laws and regulations. You agree not to export, re-export, or transfer, directly or indirectly, any U.S technical data acquired from the Platform or any products utilizing such data in violation of the United States export laws or regulations.
We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. We will provide notice of such changes by posting the updated Terms on the Platform and updating the "Last Updated" date at the top of these Terms. In some cases, we may provide additional notice (such as adding a statement to our homepage or sending you an email notification).
It is your responsibility to review these Terms periodically for any changes. If you do not agree to the new Terms, you must stop using the Platform. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of Rwanda and Kenya, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Platform will be brought exclusively in the courts located in Rwanda and Kenya.
Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be resolved by mediation first;
Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be resolved by mediation first;
In the event of failure to resolve the dispute through mediation, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Platform shall be brought exclusively in the courts located in Rwanda or Kenya as per the choice of NORA, and you hereby consent to the personal jurisdiction and venue therein.
These Terms, together with any other legal notices and agreements published by us on the Platform, constitute the entire agreement between you and NORA regarding your use of the Platform. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and NORA regarding your use of the Platform.
Nora and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to reflect the parties' intention and to preserve the economic effect of the provision to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and NORA's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your obligations in these Terms, by operation of law or otherwise, without prior written consent from NORA. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. We may assign or transfer these Terms at our sole discretion without restriction.
We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbance, governmental action, pandemics, strikes, or other labor disputes, or any other event that constitutes force majeure.
In the event of a force majeure event, our obligations under these Terms will be suspended for the duration of the event. We will use reasonable efforts to minimize the effects of the force majeure event and to perform our obligations as soon as reasonably possible.
Any notices or other communications required or permitted under these Terms will be in writing and delivered by hand, sent by registered mail or certified mail, return receipt requested, postage prepaid, or sent by email. Notices sent by email will be deemed received when the email is confirmed by the recipient.
Notices to NORA should be sent to [+250781536363]. Notices to you will be sent to the email address associated with your account. You agree to keep your email address up-to-date and to check your email regularly for notices.
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Platform (“Feedback”). You may submit Feedback by emailing us at [+250781536363]. By submitting Feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate your Feedback into the Platform without any obligation to you.
We may use your Feedback for any purpose, including but not limited to product development, marketing, and improving the Platform. We are not obligated to use, publish, or disclose any Feedback you provide, and you will not be entitled to any compensation for your Feedback.
We may display advertisements and promotions on the Platform. The manner, mode, and extent of advertising on the Platform are subject to change without specific notice to you. You agree that we are not responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of such advertisers on the Platform.
From time to time, we may offer promotional offers to Users. These offers may be subject to additional terms and conditions, which will be provided to you at the time of the offer. We reserve the right to change, suspend, or discontinue any promotional offers at any time, with or without notice.
We use cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage, and deliver personalized content and advertising. By using the Platform, you consent to our use of cookies as described in our Cookie Policy.
You have the option to disable cookies through your browser settings, but this may affect the functionality and availability of the Platform. For more information on how we use cookies and how you can manage your cookie preferences, please review our Cookie Policy.
If you access the Platform via a mobile application, these Terms apply to your use of the mobile app. In addition, your use of the mobile app may be subject to additional terms and conditions set forth by the app store from which you downloaded the app (e.g., Apple App Store, Google Play Store).
You acknowledge that these Terms are between you and NORA, and not with the app store provider. You agree to comply with the app store's terms and conditions and to use the app only on devices that are compatible with the app.
If you have any questions about these Terms or need assistance with your account, please contact our customer support team at [Customer Support +250781536363].
For any other inquiries or notices required under these Terms, you may contact us at: